Warranty Policy
During use, if there are any problems or errors caused by users, Customers can directly contact the Company’s Warranty Center for assistance.
Cases where the products are warranted for free
Product warranty policy is the remedy for defects, technical problems that occur due to the fault of the manufacturer.
Product warranty policy (applicable to end-user customers)
For products provided by the company that are authenticated with manufacturer defects, the company applies the policy of renewal – replacement as follows:
The product is warranted free of charge if the product has a warranty period calculated from the date of delivery.
The warranty period is stated on the warranty card and according to the regulations of each manufacturer for all technical problems.
There is a warranty card and warranty stamp of the manufacturer on the product.
Warranty products will be subject to the warranty provisions of each manufacturer for technical problems.
100% new product exchange for all products within the first 30 days after purchase.
Within 6 months after purchase, immediately exchange for another product to replace.
Within 06-12 months after purchase, pay the warranty within 40 working hours. The company lends the equipment during the waiting period.
From 12 months after purchase, pay the warranty within 72 working hours. The company lends equipment during the waiting period.
Register for home warranty service
When there is any problem with the machine, within 24 hours of receiving the notice, the Company will be there to fix the problem. In case outside the working time, the Company’s staff will fix it right at the beginning of the next working day.
All equipment will be repaired on the spot, in case it cannot be repaired, the Company will immediately lend another device for you to use temporarily.
The following cases are not covered by the warranty (repairs are charged):
For products that cannot be traced back to the company, the company reserves the right to refuse the warranty.
The product has expired the warranty period stated on the warranty card or the warranty card is lost.
Warranty card, Warranty stamp is torn, no longer Warranty stamp, Warranty stamp is overwritten or modified.
The warranty policy card does not specify the serial number and date of purchase.
The serial number on the machine and the warranty card do not match or cannot be determined for any reason.
The product is damaged by mechanical impact of dropping, breaking, impacting, scratching, denting, damp, rusting, leaking water or caused by fire or natural disaster.
Included accessories such as: Remote control, Control battery, CMOS battery, power cord, signal wire, line straightener, signal light, fan on the device, or equipment caused by a broken fan causing fire or explosion .
The product is damaged due to improper use of the manual, using the wrong voltage.
The product shows signs of damage caused by rats or insects.
The data, documents, documents and software are provided free of charge, stored with the product (including during the warranty policy period).
Arbitrarily dismantling, repairing by individuals or technicians not authorized by the company.
Preferential policy
For components that are out of warranty or are not eligible for warranty, the company will facilitate support to the maximum extent.
Retail customers who come to send warranty goods at the company’s warranty policy office can receive goods at the place of use or at the place of shipment.
The company’s warranty policy department staff will be responsible for returning the warranty policy goods (after processing is completed) at the place of use or where the customer registers (within a radius of 20 km from the warranty room). In case beyond the above distance, only receive and return the goods at the place of shipment. At the company’s warranty department, the process of receiving and returning goods is still according to the old regulations.
Contact, inquiries, complaints about warranty issues
If you are not satisfied or have any questions or complaints about warranty policy issues, please contact: